Front Office Assistant

at  Risas Dental and Braces

At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.
We are seeking a friendly and professional Bilingual Front Office Administrative Assistant to join our Risas Family. The Director of First Impressions will provide a hospitality focused experience for every patient as they enter and exit our office. We want an energetic team player, who is detail oriented, has a strong work ethic and takes ownership of his/her work. Director of First Impressions provide exceptional care for our patients while working efficiently to maintain patient flow.

QUALIFICATIONS

• Bilingual Spanish/English required
• Outgoing, upbeat, and the ability to comfortably engage patients
• A positive attitude and deep commitment to great customer service
• Excellent written and verbal communication skills
• Excellent phone rapport and aptitude for customer service with intuitive and proactive approach to serving others
• Ability to multi-task in a fast-paced environment
• Proficiency in use of Microsoft office programs
• Must have a warm friendly, outgoing personality and excellent organizational skills
• Ability to work within a team environment and lend support, as a team player, to team members as needed.

• Greet and check-in patients with a cheerful and professional demeanor
• Obtain patient information and insurance verification
• Monitor patient flow
• Identify, assist, and attend to patient needs
• Respond to treatment and billing questions
• Encourage positive patient reviews
• Maintain the appearance of a clean office environment
• Prepare documents for patient visits/treatment
• Sort and distribute mail; including writing letters to patients
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
• Any other duties and responsibilities as assigned