Front Office Associate- 32 Hours

at  Marriott International Inc

Job Number 24151447
Job Category Rooms & Guest Services Operations
Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

FRONT OFFICE ASSOCIATE/ GUEST EXPERIENCE ASSISTANT

After a number of internal promotions an exciting opportunity has become available for YOU to start your career journey with Marriott International!
Come and join our Front Office team at the Four-Star Delta Hotels by Marriott Liverpool City Centre and develop your career while providing a professional and energetic service to our members and hotel guests.
The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott’s 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes’ walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the city’s main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which proudly hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings.

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures