Front Office Associate- Casual

at  Marriott International Inc

Job Number 24149057
Job Category Rooms & Guest Services Operations
Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

An exciting opportunity to start your career journey with Marriott International! Come and join our Front Office team at the Four-Star Delta Hotels by Marriott Liverpool City Centre.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Office Associates take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Office Associate makes transactions feel like part of the experience.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures