Front Office Coordinator

at  D4C Dental Brands Inc

The Insurance Verification Specialist with Ikids Pediatric Dentistry and Orthodontics will be responsible for a portion, if not all, of the functions below. The Insurance Verification Specialist is expected to follow and/or assist other team members with the tasks below:

• Implement accounts receivable action plan as provided by supervisor to increase collections.
• Provide management with weekly issues log identifying issues hindering collections by payor.
• Assist with logistics to ensure field teams receive all information regarding collection efforts.
• Understand practice software (i.e. Dental Vision) and clearing house software.
• Maintain good working relationship with clearinghouse vendor representatives.
• Adhere to all compliance guidelines and regulations as established by D4C Dental Brands, Inc.
• Monitor call queue activity to ensure calls are answered in a timely manner.
• Review queue reports to monitor and track staff productivity.
• Answer and handle incoming business office patient calls that cannot be resolved by field staff.
• Demonstrate superior knowledge regarding dental insurance coverage.
• Understanding practice software ledger.
• Serve as backup to RCM team members as needed.

EDUCATION AND EXPERIENCE:

• High school diploma; Bachelor’s degree preferred.
• 1-2 years of experience working in a dental environment.
• 3-4 years of customer service work experience required.

SPECIFIC SKILLS:

• Excellent written, verbal, and presentation communication skills.
• Knowledge of government, third party payers, billing requirements and reimbursement methods.
• Knowledge of dental terminology preferred.
• Knowledge of accounts receivable with an emphasis in collections and refund process.
• Proficient in the use and application of MS Office, specifically Excel.
• Knowledge of patient accounting and electronic billing.

We take care of our valued employees by offering:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision benefits
• Health Savings Account, Flex Spending
• 401K
• Short and Long Term Disability Insurance
• Life Insurance
• Opportunities for Community Service

• Implement accounts receivable action plan as provided by supervisor to increase collections.
• Provide management with weekly issues log identifying issues hindering collections by payor.
• Assist with logistics to ensure field teams receive all information regarding collection efforts.
• Understand practice software (i.e. Dental Vision) and clearing house software.
• Maintain good working relationship with clearinghouse vendor representatives.
• Adhere to all compliance guidelines and regulations as established by D4C Dental Brands, Inc.
• Monitor call queue activity to ensure calls are answered in a timely manner.
• Review queue reports to monitor and track staff productivity.
• Answer and handle incoming business office patient calls that cannot be resolved by field staff.
• Demonstrate superior knowledge regarding dental insurance coverage.
• Understanding practice software ledger.
• Serve as backup to RCM team members as needed