Front Office Duty Manager - Sudima Queenstown Five Mile

at  HIND Management

WHO WE ARE - KO WAI MĀTOU

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

ABOUT THE ROLE - TE MAHI

We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests’ expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.
The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.
This is a permanent, full-time role based at Sudima Queenstown Five Mile Hotel. This is a rotating roster and includes weekend shifts, and some graveyard shifts).

RESPONSIBILITIES | NGĀ HAEPAPA

• Daily planning for guest arrivals and departures
• Smooth and accurate check in and out process
• Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
• Promptly handling any guest issues and ensuring an effective service recovery
• Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
• Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
• Assisting with the smooth and efficient running of the hotel in the absence of Senior Management