Front Office Executive

at  1ST CHOICE RECRUIT PTE LTD

Job Responsibilities:

• Perform check-in and check-out procedures efficiently
• Handle room assignments and key distribution
• Address guest inquiries and concerns promptly and courteously
• Provide information about hotel services, facilities, and local attractions
• Assist guests with special requests and accommodations
• Manage room reservations, cancellations, and modifications
• Coordinate with the reservations department to ensure availability
• Process payments and maintain accurate billing records
• Liaise with other hotel departments to ensure guest satisfaction
• Relay important information to housekeeping, maintenance, and other relevant staff
• Handle incoming calls and emails professionally
• Maintain the front desk area in a clean and organized manner
• Keep accurate records of guest transactions and activities
• Prepare reports and perform basic accounting tasks
• Ensure the safety and security of guests and their belongings

• Follow hotel security protocols and proceduresReport any suspicious activities or security concerns to management if any

Job Requirements:

• Diploma in Hospitality Management
• 2 Years of customer service role in hospitality industry
• Attentive to details
• Customer service oriented
• Ability to multi task and be organised
• Problem solver and handle stressful situations calmly and tactfully

• Strong interpersonal and communication skillsThis role typically involves shift work, including weekends and holidays due to nature of workscope

• Karen
  1st Choice Recruit Pte Ltd
  License No: 23C1844
  Reg. No: R143661

• Perform check-in and check-out procedures efficiently
• Handle room assignments and key distribution
• Address guest inquiries and concerns promptly and courteously
• Provide information about hotel services, facilities, and local attractions
• Assist guests with special requests and accommodations
• Manage room reservations, cancellations, and modifications
• Coordinate with the reservations department to ensure availability
• Process payments and maintain accurate billing records
• Liaise with other hotel departments to ensure guest satisfaction
• Relay important information to housekeeping, maintenance, and other relevant staff
• Handle incoming calls and emails professionally
• Maintain the front desk area in a clean and organized manner
• Keep accurate records of guest transactions and activities
• Prepare reports and perform basic accounting tasks
• Ensure the safety and security of guests and their belongings
• Follow hotel security protocols and proceduresReport any suspicious activities or security concerns to management if an