Front Office Float

at  Northwest Human Services Inc

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

QUALIFICATIONS:

• High school diploma or equivalent.
• Ability to cope with fast-paced environment and multi-task is critical.
• Current knowledge of insurance coverage, pre-authorization and referral process.
• Proficiency in medical terminology preferred.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary
• Full Comprehensive Health Plans: Medical with two plan options
• Dental & Vision options
• Flex Spending Account
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 3% employer match
• PTO - 10 hours a month for FT positions @ 40 hrs./wk.
• 7½ paid holidays each year + 2 paid floating holidays for FT positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

YOUR ROLE:

As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations.

SPECIFIC DUTIES:

• Acts a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner.
• Offers assistance, directions, and information appropriate to the patient’s needs.
• Gathers and verifies information on insurance coverage; enter and/or update patient demographics.
• Know basic check-in protocols, and how to schedule appointments for future visits.
• Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy.