Front Office Host / Receptionist

at  The Fife Arms

We have an exciting opportunity to join our Front Office Team at The Fife Arms Hotel in Braemar as Front Office Host (Receptionist).
As a Front Office Host/Receptionist, you will be responsible for consistently providing a first class level of service to our guests, ensuring that the processes of welcoming our guests, checking them into their rooms, as well as managing their departure is in line with procedures, as well as our core values.

As Front Office Host, you will be responsible for:

• Creating an exceptional experience by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures ensuring that every guest feels special and wants to return.
• Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
• Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
• Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
• Support a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws.
• Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations.

You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Front Office Host will have:

• Proven experience from within a similar hospitality environment
• The enthusiasm and willingness to learn
• A thorough understanding of Health & Safety and COSHH
• Initiative, emotional intelligence and strong communication and organisation skills.
• The ability to work under pressure
• A passion and ambition to deliver exceptional experiences
• A willingness to work to the high standards that are demanded from a luxury establishment

• Creating an exceptional experience by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures ensuring that every guest feels special and wants to return.
• Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
• Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
• Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
• Support a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws.
• Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations