Front Office Intern - INNSiDE Amsterdam

at  Melia Hotels International

ARE YOU A STUDENT?

Join our community of talents and grow with the opportunities we have prepared for inspiring people like you.

Discover some of the benefits we offer you:

• Learning & Internship Pathways: Follow a detailed plan that includes a welcome, internship plan presentation, follow-up meetings, and feedback sessions to ensure you acquire the necessary skills and are prepared for a position in the job market.
• IDEAL Talent: We identify and develop the best-performing interns to offer them the best paths within the company. Additionally, you can apply for our Graduate Programs, aimed at recent graduates with the goal of training and developing their experience in key areas of the organization to become future leaders.
• Global and Diverse Environment: Participate in a multicultural and diverse environment where each day brings new opportunities and challenges.

JOB DESCRIPTION:

As an FO trainee you will ensure accurate and efficient running of the Front Desk. Respond to Guest queries in a timely and efficient manner. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Welcome customers and guests in a warm and friendly manner.
• Team working.
• Verifying guests’ registration information, processing payments, issuing room keys, and directing guests to rooms.
• Performing duties on a daily checklist.
• Collaborating and communicating with other internal departments to ensure guest satisfaction. (HSK/RES/F&B/Sales/Groups.)
• Receiving and delivering all incoming and outgoing mail and packages.
• Complying with company procedures and safety policies.