Front Office Internship

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24172104
Job CategoryManagement Development Programs/Interns
LocationAmsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands, 1054 ES
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Please note that this position is only for current students pursuing a Hotel Management degree.
This internship is available for a minimum period of 5 months.
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you’ll find us: the Amsterdam Marriott Hotel.
Our luxury hotel, located across from Leidseplein’s fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam’s finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our ‘Meetings Imagined’
We are looking for an enthusiastic, passionate and creative Front Office Trainee! Do you enjoy working with people, are you passionate about the hospitality industry and do you always take the extra mile for our guests? Then we are looking for you!
During your internship you will learn how to check-in and check-out our guests according to the Brand Standards of Marriott International. Handling of guest complaints and requests and to follow-up on this will be a daily task. You will learn how to register the Marriott Rewards Member to create loyalty with our guest and how to recognize and prepare the stay for these loyal guests. During your internship you will be active in up-selling of guests, which has a financial reward for you as an associate, and you will assist the Front Office Supervisor with the daily tasks according to the checklist. At the end of your internship you will have knowledge about the reservations systems Opera and MARSHA.

WHO ARE YOU?

• Student of the hotel school or other relevant education;
• Looking for an internship for a minimum of five months;
• Enthusiastic, independent and a team player;
• Passionate about the hospitality industry and the ability to make things brilliant;
• Punctual and strong organization skills;
• Flexible in working different shift, like: AM, PM and during the nights;
• Good communicative and social skills, fluent in English and preferable Dutch.

• Check-in and check-out our guests according to the Brand Standards;
• Handling all the tasks off the daily checklist;
• Update the profile notes of our guests in Opera;
• Stay in contact with the Housekeeping department;
• Respond on guest’s requests and providing information;
• Strive to continually improve guest satisfaction’;
• Follow up on guest complaints and make sure that the involved departments are informed;
• Recognize our Reward Members and make sure they have a brilliant stay;
• Provide excellent customer service by being readily approachable for all guests.
• Preparing the end-of-the-day reports during the Night Shifts;
• Prepare the check-ins for the airline crews during the Night Shifts.