Front Office Manager

at  Accor Apartments Realty

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory’s Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.
Purpose
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest at Peppers Craigieburn.

The Role

• Base Salary from $73,000 to $78,000 + Super based on experience
• Manage and provide guidance to a close-knit team of 7
• Perfect opportunity for a Senior Front Office Assistant Manager to take their next career step
• Onsite Accommodation available if required. Accommodation is within a shared cottage with private bedroom and bathroom
• Reporting directly to the General Manager your expertise will be instrumental in making decisions that directly impact the businesses profitability

Primary Responsibilities

• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience as a current Assistant Front Office Manager and/ or have strong Rooms Division background
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Knowledge of Sihot PMS is advantageous but not essential
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

The Role

• Base Salary from $73,000 to $78,000 + Super based on experience
• Manage and provide guidance to a close-knit team of 7
• Perfect opportunity for a Senior Front Office Assistant Manager to take their next career step
• Onsite Accommodation available if required. Accommodation is within a shared cottage with private bedroom and bathroom
• Reporting directly to the General Manager your expertise will be instrumental in making decisions that directly impact the businesses profitabilit

Primary Responsibilities

• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objective