Front Office Manager

at  Cambria Hotel Nashville Downtown

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Right around the corner from Broadway’s neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll. Blending boutique comfort with full-service amenities, top-notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler. At the Cambria Hotel Nashville we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you! Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space.
Overview:
Please apply directly at https://careers.pyramidglobal.com
We are seeking a dynamic individual who is motivational, passionate, and fun to lead our Front Office Team! This role will ensure the seamless completion of front office operations, and to provide exceptional levels of service throughout our guests’ stay at the Cambria Nashville Downtown.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team. This leadership role will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

As our Front Office Manager, responsibilities include, but are not limited to, the following:

• Maintaining guest service as the driving philosophy of the hotel.
• Domonstrating a commitment to guest services in responding promptly to guest needs.
• Being committed to making every guest satisfied.
• Ensure all department staff understand and demonstrate all components of guest service and are trained to meet standards.
• Develop added value customer service programs.
• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Exceed hotel guest satisfaction measures.
• Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories and receivables.
• Produce accurate financial reports on time.
• Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales.
• Maintaine a positive, cooperative work environment between staff and management.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.
• Resolve employee grievances in a fair and timely manner.
• Develop management talent by acting as a mentor for direct reports.
• Ensure completion of training objectives and development plans.
• Understand policies and procedures for the hotel’s key control system and ensures staff follow them.
• Maintain physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensuring ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.

We also offer great benefits including:

• Competitive Wages
• Medical/Dental/Vision insurance plans
• free life insurance plans
• ST/LT disability options
• Matched 401K options
• Tuition assistance
• Discounted room rates
• AND training & development and career advancement opportunities.

Qualifications:
Must have excellent written and verbal communication skills.
Ability to relate to guest concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.
Compensation Range: The compensation for this position is $58,000.00/Yr. - $62,000.00/Yr. based on qualifications and experience

• Maintaining guest service as the driving philosophy of the hotel.
• Domonstrating a commitment to guest services in responding promptly to guest needs.
• Being committed to making every guest satisfied.
• Ensure all department staff understand and demonstrate all components of guest service and are trained to meet standards.
• Develop added value customer service programs.
• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Exceed hotel guest satisfaction measures.
• Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories and receivables.
• Produce accurate financial reports on time.
• Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales.
• Maintaine a positive, cooperative work environment between staff and management.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.
• Resolve employee grievances in a fair and timely manner.
• Develop management talent by acting as a mentor for direct reports.
• Ensure completion of training objectives and development plans.
• Understand policies and procedures for the hotel’s key control system and ensures staff follow them.
• Maintain physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensuring ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects