Front Office Manager - Chateau Nova Yellowknife

at  Nova Hotels

We are looking for a full time Front Office Manager to add to our team. This position is located at Chateau Nova located at 4571-48 Street Yellowknife, NWT.
If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

EDUCATION AND SALARY:

• Must be able to legally work in Canada
• Must speak fluent English
• Previous Hotel experience required.
• Supervisory experience an asset
• University or College degree in hotel management an asset

JOB SPECIFICATIONS AND SKILLS

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Interpersonal Skills: High energy, positive and friendly. Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.
• Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness. Must have attention to detail.
• Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.
• Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.
• Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.
• Innovation: Generates suggestions for improving work.
• Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English. Ability to present information in one-on-one and small group situations to other employees of the organization. Ability to respond to common inquires or complaints from guests. Strong telephone abilities.

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ABOUT US

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

JOB DUTIES:

The specific responsibilities of the Front Office Manager will vary depending on the needs of the hotel. Specific responsibilities may include, but are not limited to the following areas:

• Leads, motivates and coaches the associates in order to maximize productivity and satisfaction
• Follows all Nova Hotels Accounts Receivable practices and ensures all procedures are followed to maintain desired outcomes.
• Actively participates, coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively
• Implements and owns arrival best practices checklist, measures accuracy through documented audits
• Leads, motivates and coaches all pass on communications between departments
• Ensures accuracy of room block assignments, arrangements for special requests, VIP accommodations and the distribution of the VIP lists
• Conducts regular walk throughs of the hotel. Notes any deficiencies and follows up as required
• Prepare bi-weekly Front Office schedules. Maintain complete knowledge of the daily schedules to accommodate all groups, special requests and any special features of the hotel, while maintaining the desired labour costs.
• Help to manage Online Travel Agents and manage the room inventories to ensure the desired Average Daily Rates.
• Prepare travel agent commission reports in a timely manner.
• Prepare all required month end procedures and ensure they are provided to Nova accounting within the required time.
• Develops strategies and action plans to achieve set goals and objectives for Net Operating Income, Guest Services Index and Culture
• Conducts performance reviews according to established deadlines for front office and night audit associates
• Designs and ensures active participation of associates for all training programs
• Listens and responds to guests’ requests or concerns and taking action until completion
• Projects a favorable image of Nova Hotels Hospitality to the public
• Implement policies and procedures for daily operations
• Other projects/duties as assigned.