Front Office Manager

at  Copthorne Lakeview Dubai

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate05 Feb, 2025Not Specified07 Nov, 2024N/AGood communication skillsNoNo
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Description:

As a Front Office Manager at Copthorne Lakeview Hotel Dubai Investment Park, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.

Responsibilities:

  • Provide strong leadership and guidance to the front office team.
  • Manage the Front Office team’s, schedules, and performance to maintain high service standards.
  • Focus on delivering an outstanding guest experience from arrival to departure.
  • Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
  • Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
  • Implement and enforce hotel policies and procedures to enhance operational effectiveness.
  • Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
  • Foster a positive and collaborative work environment to encourage professional growth.
  • Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
  • Work closely with other departments to ensure seamless communication and cooperation.
  • Collaborate with sales and marketing teams to optimize room revenue.
  • Assist in the preparation and management of the front office budget.
  • Monitor expenses, control costs, and contribute to the financial success of the hotel.
  • Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
  • Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
  • Conduct regular inspections to ensure adherence to quality standards.
  • Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
  • Use data-driven insights to identify areas for improvement.
  • Establish effective communication channels within the front office team and with other departments.
  • Ensure clear and open communication to enhance overall hotel operations.
  • Conduct regular training sessions on customer service, hotel policies, and operational procedures.
  • Adhere to the company’s environmental, health, and safety procedures and policies.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

Dubai, United Arab Emirates