Front Office Manager

at  Crescent Hotels Resorts LLC

HERE IS WHAT THE JOB WOULD LOOK LIKE:

The position will manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial and GSS goals.
REPORTS TO: General Manager / Director of Rooms

ONGOING + EVERYDAY TASKS:

• Perform special projects and other responsibilities as assigned.
• Participate in hotel committees, MOD program and task force assignments.
• Assist in all areas requested and act in the GM’s place during his/her absence.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

TO FULFILL THIS ROLE SUCCESSFULLY, YOU SHOULD DEMONSTRATE THE FOLLOWING MINIMUM QUALIFICATIONS:

• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Marriott experience preferred, but not required.
• Knowledgeable in LightSpeed, and GXP is a plus.
• Union experience is a plus.