Front Office Manager - FIVE LUXE
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Feb, 2025 | Not Specified | 05 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Maintains a Sensational Service Standard that embraces time as the ’new’ luxury, ensuring the delivery of ‘FIVE-Styled’ service promptly, exceeding the highest expectations - all while exuding the ‘Vibe at FIVE.’
- Utilises Interpersonal and Communication Skills to confidently lead, influence, and encourage others.
- Leads by example by advocating sound financial and business decision-making, and demonstrating unwavering honesty and integrity.
- Supervises and manages FIVE Tribe Members with a personalised approach, overseeing all day-to-day Operations with Exquisite Attention to Detail.
- Understands Team Members’ individual roles well enough to perform duties in their absence in order to ensure a seamless Guest Experience.
- Establishes and maintains open, collaborative relationships with all FIVE Tribe Members, fostering a Harmonious Work Environment.
- Ensures that ‘FIVERs’ also cultivate this Camaraderie within the Team and regularly acknowledges and celebrates the achievements Manages the day-to-day Operations with a Focus on providing a Luxurious Experience that exceeds Guest Expectations and creates an Insta-Perfect Impression.
- Develops Specific Goals and plans to prioritise, organise, and accomplish all responsibilities and duties.
- Keeps the Front Office Team consistently focused to drive next-level Guest Satisfaction and achieve FIVE’s desired Financial Results.
- Conducts inspiring Department Meetings and continually communicates a clear and consistent message regarding the Front Office Goals to produce Boundary-Breaking Results.
- Reviews staffing levels to ensure that Guest Service, Operational Needs, and Financial Objectives are met efficiently.
- Understands the impact of Front Office Operations on Room, and the overall property’s Financial Goals.
- Ensures property policies are administered fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) while supporting the Peer Review Process.
- Identifies and analyses Front Office operational challenges and facilitates the development of disruptive solutions to prevent reoccurrence, elevating the ‘FIVE-Star’ Guest Experience.
- Embraces the FIVE Journey and celebrates the Behind-The-Scenes ‘Vibe at FIVE’ to rejuvenate and energise the FIVE Tribe.
- Drives the FIVE Ethos by celebrating exciting announcements, making every ‘FIVER’ feel part of the industry-leading Front Office Team.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
