Front Office Manager

at  Hotel Grand Pacific

If you’re ready for a new challenge in your hospitality career, the Hotel Grand Pacific has an exciting opportunity available for a Front Office Manager. An independent luxury property located on Victoria’s beautiful inner harbour; we strive to provide a personalized experience focused on guest satisfaction. Bring your leadership skills and proven track record in guest services to this dynamic, hands-on role.

QUALIFICATIONS & ABILITIES:

• Minimum 4 years’ experience in a large, luxury Hotel as a Front Office Manager
• Proven leadership skills, , resilience in handling stressful situations
• Service-oriented with the ability to build strong relationships both internally and within the community
• Professional and effective verbal and written communication skills
• Strong organizational and planning skills with the flexibility to meet changing needs
• Highly proficient with Opera PMS
• Ability to achieve and maintain Level 2 First Aid Certification
• Knowledge of Revenue Management
• Previous experience in a unionized environment
• University or College degree in Hospitality Management an asset
• Available to work more than 30 hours per week, at varied times
• Flexible availability to support fulfils MOD duties as required.

• Oversee the effective operational management of the Guest Services team, including Front Desk, Bell, Door, Concierge, and Night Audit
• Motivate and mentor the team through responsible and thoughtful leadership
• Recruit new team members and ensure effective completion of onboarding and training procedures
• Create exceptional guest experiences and satisfaction by championing service standards
• Optimize revenue generation and ensure fiscal responsibility through cost controls
• As a Manager on Duty, lead hotel emergency preparedness and response, including First Aid, and evacuation procedures
• Other duties as assigned by the Director of Operations.