Front Office Manager - luxury hotel

at  Corecruitment

LOCATION: ROME, ITALY

We are looking for a highly skilled and dynamic Front Office Manager to lead our front office team at a luxury hotel in Rome. This role demands a passionate hospitality professional dedicated to delivering exceptional guest experiences while upholding the highest standards of service. The ideal candidate will possess strong leadership abilities, exceptional attention to detail, and the capability to excel in a fast-paced, luxury environment.

REQUIREMENTS:

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• Minimum two years of leadership experience in a luxury hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-focused mindset.
• Flexible schedule, including availability on evenings, weekends, and holidays.
• Fluency in English and Italian is required.

• Supervise daily front office operations, including reception, concierge, reservations, and guest services.
• Ensure smooth check-in and check-out processes, fostering guest satisfaction and loyalty.
• Handle VIP guests and efficiently resolve any guest concerns with professionalism.
• Recruit, train, and develop front office staff to maintain service excellence.
• Lead by example, cultivating a culture of hospitality and high standards.
• Manage staff scheduling to ensure adequate coverage at all times.
• Implement and uphold front office policies and procedures.
• Oversee front office systems and tools, ensuring optimal performance.
• Work closely with housekeeping, F&B, and other departments to meet guest expectations.
• Support revenue management strategies by maximizing occupancy and optimizing room rates.
• Ensure accuracy and efficiency in reservations management.
• Prepare and analyze reports on occupancy, guest satisfaction, and financial performance.
• Identify areas for operational improvement and implement action plans.