Front Office Manager

at  Marriott International Inc

Job Number 24154238
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. We have an exciting opportunity to join and lead our Front Office and Executive Lounge teams as the Front Office Manager. You will become part of the Marriott family, offering outstanding service to our guests and associates.
As a department head the Front Office Manager works with the Hotel Manager, Heads of Department and team members to successfully execute all front office and Executive Lounge operations, including guest arrival and departure procedures. They strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department.
Marriott’s award winning in house development program recognizes, nurtures and promotes talent. You will benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

• Lead the front desk and executive Lounge teams, managing all day-to-day operations and building mutual trust respect and cooperation amongst team members
• Achieves and exceeds guest services and front desk goals
• Ensures Exceptional Customer Service, providing services that are above and beyond for customer satisfaction and retention
• Manages and Conducts Human Resource activities
• Identifies and analyses departmental operational challenges, facilitating the development of solutions to prevent reoccurrence