Front Office Manager

at  Maybourne Hotel Group

• The Berkeley
• Front office
• Full time
  A fantastic opportunity has arisen for an experienced Front Office Manager to lead our Front Office team at The Berkeley.
  With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar and The Berkeley Bar & Terrace.

ENTRY REQUIREMENTS

Successful candidates for our Front Office Manager opportunity will:

• Have proven experience working within a similar position within a luxury environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.
• Have proven experience in leading and developing a strong team.
• Have immaculate personal presentation.
• Be able to work in a pressured environment, and consistently reach high standards.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

As Front Office Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Leading and developing the Reception and Guest Relations team.
• Achieving the departmental objectives of maximising occupancy.
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
• Ensuring guest service is maintained to the Maybourne Hotel Group standards.
• Recruitment, evaluation and development of employees as well as managing performance.
• Ensuring that training is carried out as appropriate, correcting and giving constructive directions where ever it is needed.