Front Office Manager

at  Mercure

Company Description
Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.
Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.
It’s a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.
Job Description
An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Your main responsibilities would be:

• Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets
• Drive the ALL Accor Loyalty programme and ensure programme benefits are applied to our loyal guests
• Duty management shifts
• To exceed the departmental targets
• To identify new opportunities in order to increase profit contributions and cost control
• Actively participate in any revenue and sales activities operated by head office plus any specific operational activities
• Recruiting and training new staff
• Dealing with guest enquiries and resolving customer complaints
• Creating a memorable guest experience for our guests that will leave them wanting to return for more.

If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Qualifications

• Experience in a similar role or Supervisor role with 2-3 years experience
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

Great talent deserves great rewards so here’s just some of what we are able to offer:

• Training and development programmes

• Discount card to be used in Accor hotels worldwide

• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

• Meals on duty

• Uniforms and dry cleaning
• Recommend a friend scheme
• Employee Advisory Service
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )

Must be eligible to live and work in the United Kingdom at the time of applicatio

• Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets
• Drive the ALL Accor Loyalty programme and ensure programme benefits are applied to our loyal guests
• Duty management shifts
• To exceed the departmental targets
• To identify new opportunities in order to increase profit contributions and cost control
• Actively participate in any revenue and sales activities operated by head office plus any specific operational activities
• Recruiting and training new staff
• Dealing with guest enquiries and resolving customer complaints
• Creating a memorable guest experience for our guests that will leave them wanting to return for more