Front Office Manager

at  Pullman

Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description

TEAM MANAGEMENT AND CROSS-DEPARTMENTAL RESPONSIBILITIES:

• To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises to maximize hotel sales
• To display a pro-active and innovative approach to skills development and standards enhancement with your team
• Co-ordinate constructively with both the finance and night teams so that policy, procedure, and requirements are all adhered to
• Establish and maintain strict security procedures within your department, reporting any potential risks to the General Manager/ Hotel Manager
• Display a pro-active and consistent approach to stock control, cost control and cash control
• Actively develop positive and effective communication between the reception team and the housekeeping team
• Continuously analyze actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation
• Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• To build a consensus and negotiate mutually beneficial solutions to problems
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the General Manager/ Hotel Manager
• Design and implementation of new procedures, when necessary
• Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual
• Liaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work
• Liaises with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list
• Conducts periodic inspections of all hotel areas to check the cleaning standards
• Ensures the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly
• Makes recommendation to management for modernization of equipment and refurbishment programs
• Ensures that all rooms are checked prior to the arrival of the guest for 100% readiness
• Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees
• Ensures proper arrangement and maintenance of flowers and plants in the guest rooms and public areas
• Conducts regular housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments
• Control reports from Night-Audit (guest’s credit limits, deductions, refunds, complimentary rooms)
• Ensure a high quality on the daily basis work (City Ledger, Check-in, Check-out, and other daily operations)
• Supervises the daily billing, cashiering, and business reports
• Month end reports and Management letter
• Takes part in the annual budget preparation for the Front Desk
• To carry out Duty Management functions as required