Front Office Manager - Splendido, a Belmond Hotel

at  Belmond Management

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Front Office Manager to manage our guest-focused Front Office team.
The Front Office Manager will be responsible for the efficient operation of the Front Office Department, ensuring that the service standards and excellence is delivered to ensure that our guests receive the highest standard of service.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front of the House Manager.

REQUIREMENTS

• At least 5 years of previous professional experience preferably at international level in the same role;
• Fluent in English and Italian. A third language is required;
• Knowledge of Hotel Management software
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

OTHER REQUIREMENTS:

• Effective and punctual written and verbal communication in order to update relevant colleagues and department.
• He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
• He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.

• Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
• Rooming our guests
• Answering enquiries and providing information about the hotel and local area to guests
• Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
• Implementing of the Leading Quality Assurance Standards
• Supporting, training, and supervising front office staff.
• Supervising workload during shifts.
• Maintains working relationships and communicates with all departments.
• Allocate guest rooms according to the reservation requests and guests needs
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Conducts regularly scheduled meetings with the front office team
• Maximize room revenue and occupancy by reviewing status daily.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer systems.
• Ensure answer to all messages and emails in a timely and professional manner.
• Monitor all V.I.P ‘s special guests and requests.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and guest feedback on a daily basis.
• Maintain an organised and comprehensive filing system with all documentation
• Perform Duty Manager duties and other duties requested by management