Front Office Manager

at  The Maritime Hotel

The 4* Maritime Hotel in Bantry is recruiting for a Front Office Manager.
This is the perfect opportunity for a hospitality professional who has a passion for customer service, works well on their own initiative and has laser focus on attention to detail to gain valuable management experience and to take the next step in their career.
This role will suit someone seeking a career in management who has worked at least at supervisory level in Front office, or who has front office experience as well as previous management experience.
The Maritime Hotel is certified as a Great Place to Work and part of the Gleneagle Group. The Gleneagle Group prides itself on offering opportunities for all employees to meet their full potential and in investing in those interested in building their career in this sector.

QUALIFICATIONS AND SKILLS

• Previous experience in Management / Front Office Management or as a Front Office Supervisor in similar sized property
• Exceptional communicator
• Proven ability to manage and motivate a team

• Ensuring delivery of exceptional and consistent customer services to all of our guests with focus on a warm friendly West Cork welcome
• Maximise the guest experience in the hotel and local area through team knowledge and interaction with all guests
• Responsible for guest satisfaction, responding to guest surveys and online reviews
• Responsible for the day-to-day management of the Reception desk including accurate billing, overseeing room allocations, guest special requests, rostering, handling guest issues
• Managing, motivating and leading the Front Desk team.
• Work as part of the overall management team particularly with the provision of accurate reports and information.