Front Office Manager

at  The Montcalm London Marble Arch

OVERVIEW

Montcalm Marble Arch is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

ESSENTIAL QUALIFICATIONS

• Good working knowledge of Opera
• Previous experience in a similar role and ideally in boutique hotels
• Excellent leadership skills and proven track record of training and developing employees.
• Positive attitude and excellent communication skills
• Attention to detail, great communication and organisational skills.
• Ability to anticipate and resolve challenges / complaints.
• Commitment to delivering a high level of customer service.

• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.
• Managing the front office team members to ensure all company procedures and standards are being adhered to.
• Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
• Plan and prepare employee rotas and monitor staffing levels to meet business demands.