Front Office Manager
at The Montcalm London Marble Arch
London W1H 7TN, , United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 21 Dec, 2024 | Not Specified | 22 Sep, 2024 | N/A | Boutique Hotels,Opera,Customer Service,Training,Communication Skills,Leadership Skills | No | No |
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Description:
OVERVIEW
Montcalm Marble Arch is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
ESSENTIAL QUALIFICATIONS
- Good working knowledge of Opera
- Previous experience in a similar role and ideally in boutique hotels
- Excellent leadership skills and proven track record of training and developing employees.
- Positive attitude and excellent communication skills
- Attention to detail, great communication and organisational skills.
- Ability to anticipate and resolve challenges / complaints.
- Commitment to delivering a high level of customer service.
Responsibilities:
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.
- Managing the front office team members to ensure all company procedures and standards are being adhered to.
- Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
- Plan and prepare employee rotas and monitor staffing levels to meet business demands.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
London W1H 7TN, United Kingdom