Front Office Manager

at  The Montcalm London Marble Arch

London W1H 7TN, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Dec, 2024Not Specified22 Sep, 2024N/ABoutique Hotels,Opera,Customer Service,Training,Communication Skills,Leadership SkillsNoNo
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Description:

OVERVIEW

Montcalm Marble Arch is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

ESSENTIAL QUALIFICATIONS

  • Good working knowledge of Opera
  • Previous experience in a similar role and ideally in boutique hotels
  • Excellent leadership skills and proven track record of training and developing employees.
  • Positive attitude and excellent communication skills
  • Attention to detail, great communication and organisational skills.
  • Ability to anticipate and resolve challenges / complaints.
  • Commitment to delivering a high level of customer service.

Responsibilities:

  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.
  • Managing the front office team members to ensure all company procedures and standards are being adhered to.
  • Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
  • Plan and prepare employee rotas and monitor staffing levels to meet business demands.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

London W1H 7TN, United Kingdom