Front Office Manager

at  The Standard Hotel

FRONT OFFICE MANAGER

Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture, and activation-driven philosophy to Belgium.
With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar, and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.
The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Front Office Manager who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.

As the Front Office Manager for The Standard, Brussels you will work in partnership with the General Manager and Leadership team you will oversee and manage all aspects of our Front Office operations team; consisting of Front Desk, Duty Managers, Night team, Concierge, Bell & Door, PBX and our Guest Experience teams to create a seamless arrival and departure experience (as well as everything between) for our guests.
You’ll also oversee and be directly responsible for quality and service across the rooms division, ensuring the team are fully trained throughout the full guest journey and our service standards. You’ll have a meticulous eye for detail and work in partnership with the Executive Housekeeper to oversee all accommodation services on the day, making sure room allocations, VIPs and guest requests are arranged, and our Guest Accommodation and public areas are presented and staged correctly to welcome guests.
This role is pivotal during the pre-opening period you will work closely with our revenue and reservations team to ensure our PMS build and room inventory is loaded and that all PMS guest routing at set up is complete ready for opening. With 200 guest rooms and residences there is a large amount of FF&E to order and place in each individual bedroom, as well as our smaller operating supplies and equipment across the hotel ahead of our opening date. You will also oversee the full recruitment, onboarding, and training of the front office team as part of the opening.
As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, scheduling issues or staff members. No two days are ever the same and you will need to flexible to adapt to changing situations whenever they arise, be it a busy day, coordinating any maintenance issues with the property team, dealing with an emergency situation or supporting other areas of the hotel when issues arise.
Your keen eye for details means that you never miss a thing, and your presence within the operation once we are open will ensure that our property is maintained meticulously and each area staged to optimise our guest’s experience. In addition to overseeing your team and service delivery there are a number of additional management duties you will undertake.
This is not a ‘Standard’ Front Office Manager role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.