Front Office

at  MannHummel

Front Office
Queretaro, Mexiko | Human Resources | Berufseinsteiger | Befristet | October 24, 2024
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
Job Description
Role Summary
The Front Office Associate H2R is responsible for advising employees and managers on HR-related matters, addressing user queries regarding HR systems, ensuring prompt issue resolution, contributing to the Knowledge base, and collaborating with different functions for continuous improvement. The role requires a combination of technical ability, customer service skills, and a proactive approach to problem-solving.

Main Tasks

• Advise employees, managers on general HR issues and user questions about our HR Systems (e.g., SF EC (Employee Central), Country/ Location topics).
• Ensuring a positive enabling experience, primarily by SNOW (Service Now) Case management system and telephone advise.
• Gather information f rom users, analyze and take necessary steps to resolve the issue within f irst contact (first response rate)
• Update Knowledge base and promote it according to issues collected, to improve TIER0 support.
• For issues not solvable within own area of responsibility, gather further information as needed and assign cases to next TIER level.
• Collect and analyze main source of issues by clusters and interact with dif ferent functions for continues improvement and development.
• Participates in continuous improvement workshops and projects.
• As specialist: Builds up specialization in specif ic HR Operations area over time and develop deep understanding in one defined focus area (e.g., SF EC)

Your Profile

• 2-5 years of experiences in HR Services
• Extended knowledge in defined area
• Strong customer service focus with high level communication skills
• Good communicative, professional and social skills
• Excellent communicational skills in local language.
• Additional Language competencies.

• Advise employees, managers on general HR issues and user questions about our HR Systems (e.g., SF EC (Employee Central), Country/ Location topics).
• Ensuring a positive enabling experience, primarily by SNOW (Service Now) Case management system and telephone advise.
• Gather information f rom users, analyze and take necessary steps to resolve the issue within f irst contact (first response rate)
• Update Knowledge base and promote it according to issues collected, to improve TIER0 support.
• For issues not solvable within own area of responsibility, gather further information as needed and assign cases to next TIER level.
• Collect and analyze main source of issues by clusters and interact with dif ferent functions for continues improvement and development.
• Participates in continuous improvement workshops and projects.
• As specialist: Builds up specialization in specif ic HR Operations area over time and develop deep understanding in one defined focus area (e.g., SF EC