Front Office/Medical Assistant

at  Ascension DePaul Services

JOB SUMMARY:

Responsible for providing excellent Client Service support to ADSSA clients in a courteous, professional
manner in order to improve client satisfaction of provided ADSSA services.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED or equivalent required
• A minimum of 2 Year previous experience in the healthcare industry working in a medical office
• Ability to communicate effectively with individuals at all the levels both oral and written
• Must be proficient in Microsoft applications
• Experience with EPIC EMR (preferred)
• Excellent written and communication skills
• Ability to type 40 words per minute preferred
• Bilingual Preferred. (English/Spanish)

RESPONSIBILITIES:

• Greet and check-in patients, ensuring accurate and up-to-date information is obtained.
• Assist patients with check-in/check-out and registration process.
• Schedule appointments and manage appointment calendars.
• Answer phone calls promptly and address inquiries and or direct calls to the appropriate staff members.
• Maintain patient records and update demographic information as needed.
• Verify insurance information and process necessary paperwork.
• Collect co-payments, deductibles, coinsurances, and balances if any.
• Coordinate patient referrals when necessary.
• Assist with medical administrative support tasks as assigned.
• Keeps patient appointments on schedule by notifying providers of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Manage and organize patient files and medical records.
• Liaise between patients and medical staff to ensure smooth flow of information.
• Communicate effectively with physicians, nurses, and other team members.
• Relay messages accurately and promptly to the appropriate personnel.
• Maintain a clean and organized reception area.
• Monitor and order office supplies as needed.
• Assist in the coordination of office lunches or meetings.
• Uphold patient confidentiality and privacy in accordance with HIPAA regulations.
• Safeguard sensitive information and maintain a secure office environment.
• Assist with back office medical assistant duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED or equivalent required
• A minimum of 2 Year previous experience in the healthcare industry working in a medical office
• Ability to communicate effectively with individuals at all the levels both oral and written
• Must be proficient in Microsoft applications
• Experience with EPIC EMR (preferred)
• Excellent written and communication skills
• Ability to type 40 words per minute preferred
• Bilingual Preferred. (English/Spanish