Front Office Night Auditor - Part Time

at  Omni Hotels Resorts

LA COSTA RESORT AND SPA

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description:
Coordinate all night time front desk and audit functions. Provide superior guest service to guests of the Resort. Perform all Front Desk Agent functions and ensure all financial transactions for the day are verified and balanced. Work closely with the Night Manager and Leads and other Resort Associates to ensure a great guest experience around the Resort.

Responsibilities:

• Preparation of daily reports and distribution as directed.
• Register guests upon arrival, perform check-out functions upon departure.
• Assist guests with general service inquiries and requests.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist
• Balancing of daily postings and revenue.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling auditors.
• Prepare In-house allowance and adjustment spreadsheets each day.
• Prepare and send out the DAR to appropriate team members.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit card
• Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least one year of prior guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment.
• 1 year hotel accounting or related field experience is a plus.

Responsibilities:

• Preparation of daily reports and distribution as directed.
• Register guests upon arrival, perform check-out functions upon departure.
• Assist guests with general service inquiries and requests.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist
• Balancing of daily postings and revenue.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling auditors.
• Prepare In-house allowance and adjustment spreadsheets each day.
• Prepare and send out the DAR to appropriate team members.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit card
• Deliver personalized, memorable guest experiences by utilizing the Power of One

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least one year of prior guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment.
• 1 year hotel accounting or related field experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus