Front Office Receptionist

at  Charleville Park Hotel

The Role:
We are currently looking to recruit a front office Receptionist for our 4 star Hotel. The position will consist of morning and evening shifts, midweek and weekends.
Reporting to:
You will report to directly to The Front Office Manager on a daily basis.
The Person:
We are seeking candidates with a proven track record providing excellent Customer Service. You must have Hospitality Receptionist experience.
The Hotel:
Situated in North Cork, on the Limerick boarder, Charleville Park is one of Cork’s finest four-star hotels. Boasting 91 bedrooms and suites, extensive leisure facilities, ample free car parking on site, and complimentary high speed WIFI, Charleville Park Hotel is your ideal base for your next getaway. Our spacious, well-appointed rooms are designed to accommodate families of all sizes, ensuring everyone enjoys a comfortable stay. We also welcome furry friends, as we are proud to be a pet-friendly and dog-friendly establishment.
One of Six properties within the Só Hotel Group. Só Hotel group we invest in people, providing clear professional growth including team and management development. We believe great hospitality is provided by great people!

Key Responsibilities include:

• Working on the reception desk, check in, check out and dealing with customer enquiries.
• Handling telephone enquiries for all areas of the hotel.
• Cash handling, taking reservations.
• Offering the highest standard of customer service.
• Using the hotel software system, outlook, excel and word.
• Attention to detail in relation to all admin work
• Ensure you maintain a complete and expert product knowledge of the hotel including pricing, menu options, room capacities, equipment usage in order to best advise the potential customer and maximise yield potential.
• Use of the hotel’s reservations system Hotsoft

The ideal Candidate:

• Previous experience working in a hotel reception is essential.
• Will be a courteous and focused on providing a consistently high standard of customer service
• Have the ability to multi-task in fast-paced environment
• Be flexible with regards to hours
• Have a good command of the English Language
• Have excellent self-presentation

Benefits:

• Employee discount at Só Hotel group properties.
• Career development and progression opportunities.
• Food allowance.
• Employee Assistance Programme
• Employee Recognition Awards
• Free car parking
• Group Employee Discount Scheme
• Complimentary Coffee
• Bike to work scheme
• Pension scheme

Job Types: Full-time, Part-time, Permanent

Benefits:

• Food allowance
• Gym membership
• On-site parking
• Wellness program

Ability to commute/relocate:

• Charleville, CO. Cork: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you looking for full Time or Part Time ?

Experience:

• Hotel Receptionist: 1 year (required)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In perso

• Working on the reception desk, check in, check out and dealing with customer enquiries.
• Handling telephone enquiries for all areas of the hotel.
• Cash handling, taking reservations.
• Offering the highest standard of customer service.
• Using the hotel software system, outlook, excel and word.
• Attention to detail in relation to all admin work
• Ensure you maintain a complete and expert product knowledge of the hotel including pricing, menu options, room capacities, equipment usage in order to best advise the potential customer and maximise yield potential.
• Use of the hotel’s reservations system Hotsof