Front Office Receptionist | Full-Time | Castroville Clinic

at  Medina Healthcare System

QUALIFICATIONS

To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

One year certificate from college or technical school; or three to six months relatedexperience and/or training; equivalent combination of education and experienc

POSITION PURPOSE

Interviews patient or representative and enters information required foradmission into computer, answers inquiries and questions, takes messages for providers
and staff over the phone. Agents make important contribution to customer satisfaction byproviding prompt, efficient and courteous service to callers.

KEY RESPONSIBILITIES

• Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls topatients for appointment confirmation and insurance verification
• Interviews patient or representative to obtain and record name, address, date of birth,emergency contacts, attending provider, and individual or insurance company responsiblefor payment of bill
• Explains clinic regulations such as payment of services, fee schedule and clinic procedures
• Enters patient admitting information into computer and books appointments
• Ensures the speaker is the patient or legal guardian when necessary
• Compiles data for census records
• Manage and resolve customer complaints
• Route calls to appropriate destination
• Follow up patient calls when necessary
• Completes Call Logs
• Other duties may be assigned