Front Office Receptionist

at  Killashee Hotel

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for Front Office Receptionist to join our team and contribute to the future success of Killashee Hotel.

KEY REQUIREMENTS:

• Excellent communication skills
• Self-motivated and have positive attitude
• Passionate about hospitality and excellent service
• Flexible with hours/ own Transport
• Will have previous experience in a similar role in a 4 star hotel
• Be an excellent communicator, have fluent English and have a very high standard of personal presentation

• Providing an excellent customer service experience to all clients
• Usage of Opera Front Office System
• Working as part of the Front Office Team (reception, reservations and guest relations)
• Day to day running of the Reception Desk and switchboard
• Processes reservations, cancellations and modifications promptly
• Up sell Hotel Packages & amenities
• Understanding the hotel’s policy on guaranteed reservations and no-shows
• Ensure all guests queries are handled promptly and efficiently
• Professional and prompt check in and checkout of guests
• To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel