Front Office Receptionist

at  Ocean Breeze Accounting Inc

ABOUT US:

Our firm is a dynamic public accounting firm based in Sechelt, BC. We pride ourselves on delivering high-quality financial services to our clients while fostering a collaborative and supportive work environment for our team members.

GENERAL DESCRIPTION:

We are seeking a skilled and personable Front Office to oversee our reception and administrative operations while acting as a liaison between clients and staff. The ideal candidate will ensure our office runs smoothly and professionally, contributing to an exceptional client experience.

QUALIFICATIONS AND EXPERIENCE:

• Bachelors degree, diploma, or certificate in an office administration course or related field.
• Experience in a client-facing role with a focus on professional communication.

KNOWLEDGE AND SKILLS:

• Strong computer proficiency, including:
• QuickBooks Online (bookkeeping)
• Excel (spreadsheets)
• Word (word processing)
• iFirm (practice management software)
• Exceptional organizational, analytical, and problem-solving skills.
• Ability to compose professional letters and documents with high attention to detail.
• Strong interpersonal skills to project a warm and friendly firm reputation.
• Willingness to occasionally work beyond standard hours to meet deadlines or support clients.

• Manage the reception area and general office duties, maintaining a welcoming environment for clients and staff.
• Answer phone calls, direct messages, and screen telemarketing inquiries.
• Greet clients and visitors warmly and assist with appointment scheduling.
• Provide support to staff for client communications and administrative tasks.
• Develop and maintain efficient reception and office procedures.
• Monitor and maintain office equipment and supplies.
• Manage mail distribution, document assembly, and transmittals.
• Provide bookkeeping and payroll services for clients, including preparing T-slips and summaries.
• Assist in scanning, assembling, and preparing tax documents for client signatures.
• Support social event planning and team organization.
• Proactively identify areas for workflow improvement.
• Maintain clear communication with staff regarding schedules and deadlines.