Front Office Receptionist

at  Sheen Falls Lodge

Job Ref: SHE1416
Branch: Sheen Falls Lodge
Location: Kenmare
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 11/11/2024
Closing date: 13/12/2024
We are currently inviting applications for a front office professional with 4/5 previous hotel experience and proven ability to join our team.

As a member of the front office team, you will be assisting in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocates rooms and keys, answers the phone and is the main point of contact of the guests so knowledge and experience in the following areas is essential to be considered:

• 1-2 years previous hotel 4/5 front office experience.
• Fluent English both oral and written.
• Experience with Hotsoft and Tablepath is preferred but not essential.,
• Shares our passion for delivering the highest standard of customer service.
• Have excellent communication, procedures and administration skills.

Responsibilities: Dealing with all guest enquiries and needs; the accurate billing of guest accounts; the efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management. The efficient check-in and out of all guests. The efficient taking of reservations on behalf of the Hotel.
Hours of Work: 8 hours per day: 7.30 – 4.30, 3-11.30, 9-6/10-7/11-8/12-9, five days over seven to include weekends and bank-holidays.

• Punctually attend work with a high standard of personal appearance and uniform.
• To be friendly, patient and courteous with guests always
• To ensure that all guests are made feel welcome on check in and during their stay
• To ensure that the office is running smoothly throughout your shift.
• Use initiative while carrying out your duties so that we always provide the best possible product and service to our guests. Always be on the look out for ways to improve our customer’s experience.
• Work as a team member in a fashion that is both supportive and considerate toward your colleagues.
• Ensure that you record what is required to be recorded for all on the daily ‘Knowledge Report’ which is issued to all departments daily.
• Relay any comments or queries to the Duty Manager and General Manager - to minimise guest complaints and to ensure our guests get the best possible attention and care.
• Be familiar with fire safety regulations and procedures in the hotel.
• Be aware of the security of the hotel always, both in terms of access to the hotel, hotel property and revenue of the hotel.
• Attend to any reasonable requests made by Management.
  Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.