Front Office Receptionist

at  The Ardilaun Hotel

Galway, County Galway, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025Not Specified20 Oct, 2024N/AMicrosoft Office,Interpersonal SkillsNoNo
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Description:

We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.

REQUIREMENTS:

  • Previous experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Knowledge of Microsoft Office and hotel booking software
  • Available to work flexible hours, including weekends and holidays

Responsibilities:

  • Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
  • Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
  • Greeting guests as they arrive and checking them into their rooms
  • Handling guest inquiries and providing information about hotel amenities and services
  • Managing phone calls and email correspondence
  • Ability to quote and be familiar with room and rate availability for current and future dates.
  • Ability to accept reservations, changes and cancellations in the absence of reservations staff.
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Managing room reservations and ensuring accuracy of guest information in the hotel’s booking system
  • Maintaining a clean and organized reception area
  • Collaborating with other hotel departments to ensure smooth operations
  • Perform tasks and projects as delegated by the manager on duty.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Office Administration

Graduate

Proficient

1

Galway, County Galway, Ireland