Front Office Receptionist

at  Trim Castle Hotel

At Trim Castle Hotel,, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

ABOUT THE COMPANY

Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne.
The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort.
We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team.
All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members.

DUTIES AND RESPONSIBILITIES OF THE ROLE:

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay and departure, be always pro-active
• Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages
• The receptionist maintains the appearance of the front desk area and ensures it is well organised and tidy. They may also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries
• Act as a bridge between various departments, relaying messages, and information as necessary to maintain effective communication within the Hotel
• Daily use of various office software and communication tools such as email, phone systems, and possibly other specialised software specific to the Hotel’s needs

ABOUT THE ROLE

• Perform various administrative tasks, such as data entry, filing, and document management
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
• To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
• To develop a strong working relationship with colleagues in your department and related departments
• To anticipate guests’ needs whenever possible and to enhance quality service and guest satisfaction
• Be open to new ideas and make changes in the job and routine as required; work in line with business requirements and maintain a culture of respect
• Ensure daily handover is sent out via email at end of shift and attend briefings/meetings when required by Manager

REQUIREMENTS FOR THE ROLE:

• Minimum 1 years experience in a similar role in hospitality industry
• Excellent communication and interpersonal skills, with a friendly and welcoming attitude
• Strong organisational skills, with the ability to multitask and prioritise effectively
• Proficient in using MS office / Opera
• Ability to remain calm under pressure when handle challenging situations
• Previous experience in customer service, administrative roles, or receptionist position could be beneficial