Front Office Representative

at  Stamford Hotels Resorts

Job No: STAM2024070807
Location: Melbourne, Victoria
We are currently seeking an enthusiastic and customer-oriented entry level Front Office Representative (all-rounder) to join our amazing team in the Front Office Department on a Full-Time basis. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Melbourne.
As we are a prestigious property, and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognize their differing needs will stand you in good position for this role.
Duties and Responsibilities
Deliver exceptional 5-star customer service.
Maintain punctuality, efficiency and courteousness at all times.
Promote the Company’s philosophies, Credos and Core Values
Extend a personal service to guest requirements and following through to completion.
Be aware of VIP guest movements, hotel events, local attractions and activities.
Must be able to work various shifts including mornings, evenings, weekends and public holidays.
Skills and Experience
Be familiar with reservation procedures and cancellation procedures.
A passion for delivering exceptional guest experiences.
Excellent communication skills with guests, management and team members
Proficient in second language (added advantage)
Be extremely team orientated.
Culture and Benefits

Please refer the Job description for details