Front Office Shift Leader

at  Front Office Ashford Castle

Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Shift Leader at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Shift Leader are:

SALARY: £27,040.00 + SERVICE CHARGE

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
  We are currently looking for a passionate Front Office Shift Leader, to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front Office Shift Leader, your main duties and expectations for the role will include:

• Support and coordinate support, with Guest service agents, for areas requested during busy periods.
• Confidently use various computer systems such as Opera
• Up-sell room types at every available opportunity to achieve the departmental up-selling goal
• To train, support and review the Guest Service Agents to achieve the personal and departmental goals
• Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards
• To monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met.

You will be required to work 40hours per week, on a shift rota.

• Support and coordinate support, with Guest service agents, for areas requested during busy periods.
• Confidently use various computer systems such as Opera
• Up-sell room types at every available opportunity to achieve the departmental up-selling goal
• To train, support and review the Guest Service Agents to achieve the personal and departmental goals
• Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards
• To monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met