Front Office Specialist - Eyecare

at  Quigley Health Services Quigley Eye Specialists

SKILLS REQUIRED:

• Front Office Medical

JOB SUMMARY:

With multiple locations across the SWFL, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to be technology leaders in eye care and one of the nation’s leading multi-specialty ophthalmology practices, Quigley Eye Specialists creates patients for life by providing the highest level of quality eye care and service to the community. We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patient’s best possible vision.

Therefore, to deliver on our mission, Quigley Eye Specialist expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

• Teamwork
• Highest level of Individual Productivity
• Technical Excellence
• Treating patients as valued guests

Reporting to the Practice Manager, our Front Office Specialist provides an enthusiastic approach to patients and team members, providing scheduling, check in, check out, and phone support to our patient community. This position rotates duties for check in, check out, and answering phones in our call center to ensure a well-rounded and pleasant experience for our patients.

REQUIRED QUALIFICATION

• High School graduate/GED equivalent
• Proficient in computer programs and navigating a computer effectively.
• Previous EMR or related computer software required.
• 2+ years previous clinical or medical office experience

OTHER SKILLS AND ABILITIES:

• The use of kindness, empathy and patience when dealing with our patient population
• Attention to detail.
• Ability to multi-task
• Ability to work as a team member.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.

CUSTOMER SERVICE- All Quigley Eye Specialist employees must meet the standards for customer service.

• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

PRIMARY RESPONSIBILITIES

• Assist in person patients with scheduling, check in, and check out procedures, upholding the QES Gold Standards of Care and HIPAA regulations.
• Assist patients via phone with scheduling and answering procedure or scheduling questions, upholding the QES Gold Standards of Care and HIPAA regulations.
• Update patient records in accordance with HIPAA regulations and QES processes and procedures.
• Coordinate patient insurance for the patient record and ensure compliance with all regulations.
• Open the facility at shift beginning and organize workstations appropriately, print patient charts for technician and physician preparation.
• Maintain facility through emptying trash, cleaning shared break spaces, and ordering supplies per the departmental procedures.
• Uphold the clinic policy and procedures in greeting Guests and escalate concerns to the Office Manager; greet Guests with enthusiasm and a high level of customer support, upholding the Quigley value system.
• Rotate job duties throughout the Front Office team and provide coverage at other clinics on occasion on an as needed basis, based on patient volume and needs.
• Other related duties as assigned.

ETHICAL RESPONSIBILITIES

• Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists.
• Follows code of conduct /ethics of their profession