Front Office Supervisor

at  Fairmont

Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don’t miss out on this opportunity.
Job Description
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!
Rate of Pay: $23.69 per hour

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong guest service experience required
• Minimum of 1 year previous proven guest services experience
• Degree or Diploma in Hospitality Management is an asset
• Knowledge of Property Management System is required
• Experience with a Hotel loyalty program an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide day to day operational support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
• Assist MODs with reports as required
• Assist in the on boarding of new colleagues and provide initial and continuous training
• Train, inspire, develop, and recognize Front Office colleagues including Front Office, Royal Service and Tours.
• Ensure accurate billing is completed upon guest departure
• Assist guests regarding hotel facilities in an informative and helpful way
• Manage guest rooms assignments and blockings
• Responsible for the tracking of Front Office supplies
• Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
• Promote the enrolment of ALL enrollment goals
• Must be flexible in regards to work schedules (weekends and holidays as required)
• Balance operational, administrative and Colleague needs
• Adhere to all LQA standards set for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
• Other duties as assigned

Qualifications