Front Office Supervisor - Franchise

at  Hilton Technologies

Front Office Supervisor - FranchiseJob Requirements
Job Title: Front Office Supervisor
Job Type: Full-time
Job Category: Hospitality/Hotel
Department: Front Office
Location: Palm Jumeirah

Key Responsibilities:

• Supervise and train front desk staff, including scheduling and performance evaluations
• Ensure smooth check-in and check-out processes for guests
• Handle guest complaints and resolve any issues in a timely and professional manner
• Monitor and maintain inventory of front desk supplies
• Assist with room reservations and provide information about hotel amenities and local attractions
• Collaborate with other departments to ensure a seamless guest experience
• Maintain accurate records and reports, including daily cash handling and room occupancy
• Implement and enforce hotel policies and procedures
• Conduct regular audits to ensure compliance with brand standards and regulations
• Assist with special projects and tasks as assigned by management

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree in Hospitality or related field preferred
• Minimum of 2 years experience in a front office or guest service role, with at least 1 year in a supervisory capacity
• Excellent communication and customer service skills
• Strong leadership and problem-solving abilities
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including weekends and holidays
• Must be able to stand, walk, and lift up to 25 pounds

If you are a dedicated and enthusiastic individual with a passion for hospitality, we want to hear from you! Join the Hilton team and take your career to the next level. Apply now for the Front Office Supervisor position.
Work Experience

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree in Hospitality or related field preferred
• Minimum of 2 years experience in a front office or guest service role, with at least 1 year in a supervisory capacity
• Excellent communication and customer service skills
• Strong leadership and problem-solving abilities
• Ability to work flexible hours, including weekends and holidays

• Supervise and train front desk staff, including scheduling and performance evaluations
• Ensure smooth check-in and check-out processes for guests
• Handle guest complaints and resolve any issues in a timely and professional manner
• Monitor and maintain inventory of front desk supplies
• Assist with room reservations and provide information about hotel amenities and local attractions
• Collaborate with other departments to ensure a seamless guest experience
• Maintain accurate records and reports, including daily cash handling and room occupancy
• Implement and enforce hotel policies and procedures
• Conduct regular audits to ensure compliance with brand standards and regulations
• Assist with special projects and tasks as assigned by managemen