Front Office Supervisor

at  Front Office The Landmark London

Enrich the Journeys of our People and our Guests as our Front Office Supervisor!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:

SALARY: £26,500.00 + SERVICE CHARGE

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
  We are currently looking for a passionate Front Office Supervisor, to join our Front Office on an permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front Office Supervisor, your main duties and expectations for the role will include:

• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest’s account. Recording this action in the guest’s history and reporting it to Front Office Management when needed.
• To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
• To increase the hotel’s revenue by up-selling room categories, in accordance with set targets and daily availability.
• To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
• To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.

You will be required to work 40 hours per week, on a shift rota.

• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest’s account. Recording this action in the guest’s history and reporting it to Front Office Management when needed.
• To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
• To increase the hotel’s revenue by up-selling room categories, in accordance with set targets and daily availability.
• To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
• To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms