Front Office Supervisor/Manager on Duty

at  Crowne Plaza North Augusta

Reports To: Front Office Manager/ Assistant Front Office Manager/ Front Desk Manager
Supervises: Guest Services Representatives
Shift times: Weekdays & weekends from 3:00 PM to 11:00 PM

JOB SKILLS:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• ability to use OPERA PMS
  Job Type: Full-time
  Pay: $15.00 - $17.00 per hour
  Expected hours: 40 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location: In perso

JOB RESPONSIBILITIES:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries about hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Monitor and manage room inventory to ensure that all rooms are clean and ready for guest arrival. May make, confirm and cancel reservations for guests.
• Compute bills, collects payments, and makes changes for guests. May post charges such as room, food, liquor, or telephone by hand or machine.
• Maintain accurate records and reports related to guest services and front desk operations.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits following hotel and company policies.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Train, coach, and mentor team members to improve their performance and provide an outstanding guest experience.
• Take the initiative to greet guests in a friendly and warm manner.
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
• Maintain accurate records and reports related to guest services and front desk operations
• May make restaurant, transportation, or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.