Front Office Supervisor

at  Marriott International Inc

Job Number 24151514
Job Category Rooms & Guest Services Operations
Location Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Leicester Marriott Hotel is the place for you!

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
Support with training, coaching and developing the Front Office team in order to support associate development and engagement