Front Office Supervisor

at  NSK HOTEL PTE LTD

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

• Supervise, coordinate and participate in all Front Desk activities.
• Check grooming standards for all Front Office staff.
• Determine daily room requirements and ensure guest’s special requests are being checked.
• Assist in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
• Determine daily room requirements and ensure guest’s special requests are being checked, ensuring room blocking is per request according to room type, non-smoking, etc. and to ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis eg: Key Cards, Key cards holder, Folio, letter head, reg card etc. Send requisition when needed. Conduct weekly inventory of supplies.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Perform duties of Front Office staff whenever needed.
• Relief Front Office staff for meals.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in. Ensure Housekeeping received a copy of the group arrival list.
• Check 3 days Arrival and assign rooms accordingly.
• Assist Front Office staff in checking in/out FIT/Groups.
• Change money for cashiers in the morning.
• Attend to guest queries and problems.
• Check cashiers work and ensure supporting documents for city ledger are attached.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.
• Conduct training for Front Office staff for job scope and latest promotion website packages.
• Ensure all new Front Office staff received proper training and assign them with a buddy.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.