Front Office Supervisor

at  Ovolo Group

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.
Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.
And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

THE GIG

We are looking for a savvy Front Office Supervisor to join our incredible Hotel. The spaces are like no other, with a fantastic team to lead. This is a leadership role that will give room and scope to grow and have significant input into the evolution of our hotel brand in Australia. This a Full-Time role and will require flexibility within availability. Your responsibilities will include but not limited to:

• Coaching, leading and mentoring staff to deliver exceptional guest service
• To follow all specified procedures to satisfactorily administer the daily affairs of the Front Desk.
• To be completely familiar with all hotel information necessary to increase revenues and enhance guest satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
• To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
• To maintain awareness of current business level, and to be familiar with all functions and procedures of the Emergency, Housekeeping, Reservations and Concierge areas, to be able to assist, as needed, in these functions.
• To be aware of arriving VIP’s and special request traces, and personally ensure their proper handling.
• Fluid communications and accurate timely reporting keep departmental partners informed.
• Previous Experience within hotels within a similar position.
• Assisting other operational outlets during peak service times
• Ensuring the safety and security of guests, staff, and hotel property.

• Coaching, leading and mentoring staff to deliver exceptional guest service
• To follow all specified procedures to satisfactorily administer the daily affairs of the Front Desk.
• To be completely familiar with all hotel information necessary to increase revenues and enhance guest satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
• To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
• To maintain awareness of current business level, and to be familiar with all functions and procedures of the Emergency, Housekeeping, Reservations and Concierge areas, to be able to assist, as needed, in these functions.
• To be aware of arriving VIP’s and special request traces, and personally ensure their proper handling.
• Fluid communications and accurate timely reporting keep departmental partners informed.
• Previous Experience within hotels within a similar position.
• Assisting other operational outlets during peak service times
• Ensuring the safety and security of guests, staff, and hotel property