Front Office - Switchboard Agent

at  Fairmont

WHO WE ARE:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
We are seeking for a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.
Starting Rate: $18.93
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $23.90

YOUR SKILLS & QUALIFICATIONS:

• High School diploma
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Fluency in English; additional languages are a plus
• Comfortable sitting for long periods of the day
  Additional Information

• Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
• Processing all external and internal calls by redirecting calls or directly assisting the caller.
• Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
• Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
• Maintaining accurate records of guest calls to maintain data integrity.
• Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.
• Other duties as assigned
  Qualifications