Front Office Trainee - Sheraton Brussels Airport Hotel

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24155669
Job CategoryManagement Development Programs/Interns
LocationSheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

SKILLS AND ABILITIES

• Languages: English (French and Dutch are a plus)
• Physical and stress resistance
• Good communication and social skills

POSITION PURPOSE

The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.

MAIN DUTIES AND RESPONSIBILITIES

• Provide a fast, efficient, courteous and personalized check-in/check-out
• Greet and direct guest
• Know how to recognize regular and elite guest
• Respond to all guest requests according to standards and manage guest complaints
• Adhere to Marriott’s accommodation policy and standards
• Correctly bill and collect various forms of payment
• Maintain an up-to-date guest file
• Maintain good communication and relations with the different departments
• Ensure a professional appearance at all times
• Know and apply the hotel’s security measures and procedures in case of fire alarm or evacuation
  This list is subject to change