Frontline Claims Manager

at  Auto General Insurance

ABOUT US

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

POSITION ACCOUNTABILITIES:

• Play a pivotal role in continuing to develop a scalable claims management business
• Contribute to the Claims and Assessing Cost Pools, Controls and Value Chain by d eveloping strategies and initiatives to deliver continual improvements across the Home Claims business and working with the greater Claims Operations Management team to develop well defined control systems
• Continue to nurture a high performing and engaged workforce promoting a culture of “one team” across three sites by c oordinating the induction and ongoing coaching and training of new Team Leaders and support the successful induction of new Team members and
• Advocate the application and development of the Home Claims Operating Model by maintaining the integrity of the Home Claims operating model by driving continued strategic enhancements, understanding and adherenceLead the Home Claims Operational teams to deliver optimal claims cost outcomes, high level customer service in a strong control environment by designing and delivering a rolling 12 month recruitment and talent plan and providing support and assistance for escalated customer queries and c omplaints

KNOWLEDGE AND EXPERIENCE:

• Formal qualifications in a relevant area, or the equivalent relevant experience in a high volume inbound and outbound call centre environment preferred
• 4+ years leadership and management experience in a mid-senior level leadership role
• Strong working knowledge of Home insurance and claims relative to applicable legislation, processes and industry best practice
• Claims knowledge is essentialDemonstrated ability to develop and deliver operating plans to achieve KPIs and the ability to effectively lead, engage and develop others

OUR PERKS

• Location – Our North Lakes site has secure free parking and access to transport.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

As our new Frontline Clams Manager – Home, you will be responsible for optimizing performance and the continued development of processes and capabilities to meet our customers needs.